Family of woman who died after misdiagnosis by 'substitute doctor' criticise govt review

The parents of a woman who died after her blood clot was misdiagnosed by someone who she thought was a doctor have called a government-ordered review "a missed opportunity".

Marion and Brendan Chesterton have welcomed many of the recommendations in Professor Gillian Leng's review of the role that physician associates (PAs) perform in the NHS, but say "they don't go far enough".

Emily, 30, died in November 2022 after suffering a pulmonary embolism. She went to see her GP at a north London surgery twice in the weeks before her death - and on both occasions was seen by a physician associate who missed the blood clot and instead prescribed propranolol for anxiety.

The actress from Salford had told her worried parents that she had been seen by a doctor, but she had not.

Her father Brendan told Sky News: "If she come out and said I've seen someone called the physician's associate I'm sure we would have insisted that, you know, let's go back and insist that you see a doctor. She never knew."

Now, a government-ordered review led by Prof Leng, president of the Royal Society of Medicine, has recommended NHS physician associates should be banned from diagnosing patients who have not already had contact with a doctor for their illness.

The report suggests a major change to the role of PAs after it acknowledged they have been used as substitutes for doctors, despite having significantly less training.

More than 3,500 PAs and 100 anaesthesia associates (AAs) are working in the NHS and there have been previous calls for an expansion in their number.

But a general lack of support for the roles from the medical profession - plus high-profile deaths of patients who were misdiagnosed by PAs - led Health Secretary Wes Streeting to order a review.

Presenting her findings, Prof Leng said: "Crucially I'm recommending that PAs should not see undifferentiated or untriaged patients.

"If (patients) are triaged, they (PAs) should be able to see adult patients with minor ailments in line with relevant guidance from the Royal College of GPs."

She said more detail was needed on which patients can be seen by PAs and national clinical protocols should be developed in this area.

She added: "Let's be clear, (the role of PAs) is working well in some places, but there indeed has been some substitution and any substitution is clearly risky and confusing for patients."

Prof Leng also recommended PAs should be renamed "physician assistants" to position them "as a supportive, complementary member of the medical team" - and have standardised uniforms to distinguish them from doctors - while AAs should be renamed "physician assistants in anaesthesia".

Newly qualified PAs should also work in hospitals for two years before they are allowed to work in GP surgeries or mental health trusts.

The report said that while research suggests patients are satisfied after seeing a PA, some did not know they were not seeing a doctor.

Prof Leng concluded there were "no convincing reasons to abolish the roles of AA or PA", but there is also no case "for continuing with the roles unchanged".

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She recommended that both PAs and AAs should have the opportunity for ongoing training and development, with potential to prescribe medicines in the future, and they should also have the opportunity to become an "advanced" PA or AA.

Six patient deaths linked to contact with PAs have been recorded by coroners in England.

Emily's mother Marion said some of the review's findings were significant and her daughter would still be alive if the recommendations had been in place when she fell ill.

She said: "I think so, yes, which is so important, which is why we're so pleased that this review has been made."

But Mrs Chesterton added that more could have done, including stopping all PAs from prescribing drugs.

"We feel it's a missed opportunity. It could have gone all the way there and cleared things up totally. Our daughter died. She was prescribed a drug that she should not have been prescribed. And it had absolutely catastrophic circumstances. She died for goodness sake."

The Chestertons' concerns are shared by the British Medical Association (BMA).

Dr Emma Runswick, BMA's deputy chair, said: "It is definitely a problem that the roles of doctors and now physician assistants has been blurred and it's positive that their name is going to change, that there will be a uniform.

"But whilst they continue to be deployed in a way that mimics doctors at the behest of any local employer decision, we have to have ongoing concerns about their safety."

But UMAPs, the trade union which represents both PAs and AAs, has warned the changes will undermine their qualifications and their role, lengthen waiting lists and worsen the impact of any strike action.

"By trying to placate them, at a time when they're striking - and they want their strikes to bite the hardest by taking us out of the workforce - we're now putting patients at risk," said Steve Nash, general secretary of UMAPs.

"I think the biggest patient safety risk, out there right now, is the BMA," he added.

Health Secretary Wes Streeting, who ordered this review, said: "We're accepting all of the recommendations of the Leng review, which will provide clarity for the public and make sure we've got the right staff, in the right place, doing the right thing. Patients can be confident that those who treat them are qualified to do so.

"Physician Assistants, as they will now be known, will continue to play an important role in the NHS. They should assist doctors, but they should never be used to replace doctors.

"Our Plan for Change will build on its findings and we will work to implement these findings in the interests of staff and patients alike."

(c) Sky News 2025: Family of woman who died after misdiagnosis by 'substitute doctor' criticise govt review